IMPACT OF COVID
Please note due to COVID disruptions there are parcel delays across many networks. We are still dispatching daily and you will receive a tracking number which means your order has left our warehouse. Keep checking your tracking number, this remains the best way to track its progress. All parcels are now sent with Authority to leave as requested by our couriers. Unfortunately we have no control over the shipping of goods once they leave our warehouse. We appreciate your ongoing support and patience as we all try to do our best through this time to deliver your parcels as efficiently as possible.
Rest assured the carriers are doing everything they can to deliver your parcels as quickly as possible but please understand there may be some delays.
All orders placed before 11:00 am AEDST time are sent the same day.
Purchases made on weekends and public holidays will be processed on the next business day.
Shipping notifications will be sent when the parcel has been dispatched.
We endeavour to process all other orders same day, however during busy sale periods processing may take a little longer. You will be notified of any shipping delay by email.
Orders are sent with Fastway Couriers or Australia Post depending on the serviceable area.
SHIPPING TIMES ( PLEASE ALLOW POSSIBLE DELAYS)
Australian East Coast Metro & City: 1-3 days.
Australian West Coast: 4-6 business days
Australian Regional: Up to 6 business days.
Please note: these are guides only.
Check how long delivery is to your address on the Australia Post calculator. Put TWEED HEADS SOUTH as the send from location https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Orders OVER $60 receive FREE SHIPPING Australia only. Order total must equal $60 after discounts for shipping to be free
Australian shipping on orders under $60 is a flat rate of $8.50.
Australia Post Express is the fastest option to receive your order and is available to Australian residents for $10.00 flat rate. This is not a guaranteed overnight service due to covid affected delays. All orders placed before 1pm will be shipped same day.
AUTHORITY TO LEAVE
All our parcels are sent with Authority to leave.
Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.
Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.
Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.