30% OFF SITEWIDE | LIMITED EDITION WINTER WARMERS IN STOCK | FREE AU EXPRESS SHIPPING ON ORDERS OVER $80 30% OFF SITEWIDE | LIMITED EDITION WINTER WARMERS IN STOCK | FREE AU EXPRESS SHIPPING ON ORDERS OVER $80

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0417996405
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admin@cleantea.com.au
Store info

WAREHOUSE NOT OPEN TO PUBLIC

Directions

4-6 Parkside Drive
Tweed Heads South

4-6 Parkside Drive
Tweed Heads South

WAREHOUSE NOT OPEN TO PUBLIC

FAQs

We are located in Australia. All orders sent in Australia are sent express using our premium network service MailPlus.

DELIVERY DELAYS
We want our customers to know delivering their tea and products as fast as possible is our highest priority. We use a premium toll service that normally delivered anywhere in Australia in 1-2 days.
We have been advised by Toll that due to extremely high volume and pressures on the network from covid restrictions they are seeing delays into Metro Sydney and Melbourne. They are working urgently to get through the backlog as fast as possible.
We appreciate your understanding and know we are doing everything to get your orders to you as fast as possible. Please reach out to our customer service team for any support.

We know you want your tea as soon as possible, so every Australian order is express post with Toll though our Mail Plus courier so it can reach you as quickly as possible. Expect your order within 1- 2 days, although do allow extra time during peak periods or shutdowns.

All orders placed before 11:00 am NSW time are sent the same day.

Purchases made on weekends and public holidays will be processed on the next business day.

Shipping notifications will be sent when the parcel has been dispatched.

AUSTRALIA - sent express with Toll network
Orders within Australia are sent with Mail Plus in the toll network, they promise 1-2 days delivery anywhere in Australia.  Australian shipping on orders under $80 is a flat rate of $10, all orders are sent express post. 

Approximate Shipping Times 1-2 business days

  • Australian East Coast Metro & City: 1 day
  • Please note: these are guides only. Not all areas of Australia are within he express network so overnight delivery is not alway guaranteed

Authority To Leave
If you have not given authority to leave the parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office for collection.

Delivery Conditions
Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.

Please only contact us once you have made contact with the courier and they have unsuccessfully found your parcel. We will then contact the courier to investigate further.

Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.

 

Due to current covid delays we are not shipping internationally

We offer a 12-month manufacturing warranty on our Glass Infuser Bottle

Claiming Under Warranty

If you need to organise a return or refund on your bottle, you’ll need email your issue with images to our customer service team at admin@cleantea.com.au within 14 days of your bottle arriving.

What Is Covered

  • Material Issues
  • Workmanship Issue
  • Defective Products
What Is Not Covered
  • Normal Wear & Tear
  • Accidental Damage (eg: a dropped product)
  • Product Misuse & Improper Care
  • Cleaning Related issues

 

No invoices or receipts are sent with your delivery. They are emailed to you. However, if you misplace your invoice, you can view past orders within your My Account.

Clean Tea does not accept returns or refunds for change of mind.

If there is a proven manufacturer’s fault with the product, please contact us within 7 days of receiving product for a replacement.

If the order is for a gift, you can add a comment or message in the comments section on the checkout page.

Please note that all payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST where applicable. Tea is GST free.

International customers are responsible for any local taxes and duties. We do not accept returns due to the recipient being charged customs fees or duties.

We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try.

If you have made an error in your order or delivery address please email admin@cleantea.com.au with the correction as soon as possible.

We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.

For all online customer service and order enquiries, either email us at admin@cleantea.com.au or call us on 07 55 131 460 between 9am to 4:00pm Monday to Friday (AEST).

We accept Afterpay on orders over $19.90.

How to brew the perfect cup of tea every time, whether its from a tea pot, single cup infuser or a glass infuser bottle on the go … we have got you covered.

TEA POT

Tea pots are a great way to brew the perfect cup of tea. The loose tea leaves have more room for expansion and circulation than any enclosed infuser, allowing the tea leaves to expand and circulate for a full-bodied infused tea.

INSTRUCTIONS:

Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Pour a little of the hot water into your teapot and swirl to warm it up – this keeps the teapot at the optimum temperature for the tea. Empty the pot.

Step 3

Add your tea leaves – one teaspoon per cup is the rule of thumb. Pour the boiled water onto the tea.

Step 4

Allow to steep for three to five minutes. Stir, and if your teapot doesn’t have a built-in strainer, use one to pour into your teacup.

TEA INFUSERS

The perfect tea accessory that you can take anywhere and brew the perfect cup of your favourite tea.

INSTRUCTIONS: Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Fill the bottom half of the infuser with your tea leaves, then connect back together ensuring it is fastened properly.

Step 3

Place infuser filled with your tea leaves into your cup. Pour the boiled water onto your cup.

Step 4

Allow to infuse for three to five minutes. Remove the infuser from the cup and enjoy!

*Please note, some tea infusers have holes that are too big allowing the tea leaves to escape from the infuser. The leaves themselves are harmless, however if you are not wanting floating tea leaves, ensure your infuser has smaller holes.

GLASS INFUSER BOTTLES

The must have tea ware accessory! Make up your tea and take with you on the go – perfect for hot to cold teas.

INSTRUCTIONS: Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Take the lid off your glass infuser bottle and remove the stainless infuser. Open the infuser and spoon in your favourite tea. Screw the infuser lid back on ensuring the lid has been fastened securely.

Step 3

Click the infuser back in the glass bottle and carefully pour the the boiled water into the bottle allowing the water to filter through the infuser.

Step 4

Once the glass infuser bottle is full, you can replace the top on your bottle and take with you on the go and enjoy OR if you are wanting to make a ice tea, simply put your bottle with the infused tea into the fridge and allow to chill.

Happy Brewing!

Instructions on how to brew loose leaf teas is detailed in our brewing instructions article.

Pregnancy Safe Products

See our full range of pregnancy safe teas here 

Frequently Asked Questions:
Some teas contain caffeine, which needs to be kept under 200mg a day during pregnancy. As a guide, expect a cup of white tea to contain around 15mg per cup, Green Tea 20mg per cup and Black Tea 45mg per cup.
Cacao also contains some caffeine. These teas and cacao also have significant health benefits through their polyphenols and antioxidants so can be part of a healthy pregnancy diet, as long as you are aware of your caffeine intake.
For women who love their Chai Teas, Rooibos Chai is perfect, as it is caffeine free and has no Star Anise. Star Anise is considered safe in small amounts in tea. In pregnancy you would avoid the essential oil of Star Anise or a concentrate.
Choc Chai, Green Chai and Masala Chai have some caffeine and a little Star Anise in them, but as a portion of food in small amounts, Star Anise is considered safe.
Cinnamon Apple: cinnamon in pregnancy has many benefits as a food. Just avoid cinnamon oil or concentrated cinnamon supplements.
Balance: contains some spearmint and peppermint. Peppermint is very helpful in pregnancy, while spearmint can be used in moderation in pregnancy, and a cup or 2 a day may help morning sickness.
Our Tea for Two blend contains spearmint and may be considered safe in pregnancy when taken in moderate amounts eg. 1-3 cups a day.
Lavender is best avoided during pregnancy in medicinal quantities. It is generally considered safe in a tea form, but may possibly be unsafe, so we don’t recommend it in pregnancy.
Lemongrass is also best avoided in pregnancy due to its ability (in high doses) to initiate menstrual flow. It is excellent in breastfeeding though.
Hibiscus is not recommended in pregnancy. You can also search for our Pregnancy Safe Teas from within the shop.

Breastfeeding Safe Products

See our full range of breastfeeding safe teas here 

Frequency Asked Questions

Peppermint and Spearmint need to be avoided during breastfeeding in excessive amounts as they can limit milk supply in some women. Small amounts are okay.

Some teas contain caffeine, which should be kept to under 300mg a day during breastfeeding or less if you know your baby is sensitive to the caffeine you drink. As a guide, white tea contains 15mg of caffeine per cup, green tea 20mg per cup and black tea 45mg per cup.  Cacao has some caffeine in it, so keep this in mind for your overall caffeine intake each day.

Lavender is considered as safe as a flavouring in tea during breastfeeding.

Lemongrass, while not recommended in pregnancy, is beneficial in breastfeeding in aiding milk production.

Holy Basil or Tulsi (in Sanctuary) is not recommended when breastfeeding and as there are no studies done for breastfeeding.

It is best to avoid spicy and strong flavoured teas like chai (Masala Chai, Choc Chai, Green Chai and Sunshine Smoothie) as they can affect the "taste" of your breastmilk.

Avoid Glow, Femme Fatale, Green Smoothie Tea, Insanitea, Clean Tea, Detox Tea, Mens Health Tea

You can also search for our Breastfeeding Safe Teas from within the shop.

None of our Tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts.

ORGANIC CERTIFIED PRODUCTS

Clean Tea uses only certified organic black tea, herbs and fruits from Australia Organic Certified supplier 274P. We use a mixture of local and imported goods, carefully hand blended in an organic environment in our factory in Northern NSW.

No herbs used in our teas are sprayed with sulphites.

SUSTAINABILITY

Clean Tea continues to make practises to reduce their environmental footprint and impact where possible. We recently changed all shipping to recyclable cardboard boxes in an effort to reduce single use plastic mailer satchels.

Our foremost importance for packaging is the safety and quality of our product for our customer. At present plastic stand up pouches at the safest way to store our product with minimal impact on landfill.   Biodegradable packaging would only result in short term shelf life of our product. We continue to research recyclable plastic stand up pouches but many councils in Australia don't have the facilities or infrastructure to recycle them yet. We work with local council and government initiatives to reduce our waste creating in our manufacturing processes.

Tea is Food, not medicine

The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource.

Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health and healthy function. They form part of our “food” and have been celebrated as such for centuries.

Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet.

Herbal medicine, which concentrates the active ingredients of the herb or plant into a herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist.

The Therapeutic Goods Administration clearly states that: “Generally a product that is swallowed will be either one form of a therapeutic good (a medicine) or a food.

Often, claims made about a product or the appearance of the product may suggest that it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.”

Therefore, all teas made by Clean Tea are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA.

Allergic Reactions/ Drug Interactions

ALLERGIC REACTIONS – It is the consumers responsibility to check the ingredients for allergies before purchasing or consuming our teas . Clean Tea cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact our customer service via email admin@cleantea.com.au if you have any doubt about an ingredient or require further information on any product before purchase.

Should you have an allergic reaction we suggest you cease drinking the tea immediately and contact your doctor for further clarification on the allergy . No refunds will be issues for allergic reactions.

DRUG INTERACTIONS- It is the consumers responsibility to check the ingredients are safe to drink with their prescribed drugs or prescription medicine. Please consult your doctor for advice.

Clean Tea is served in cafes and restaurants around Australia.

As a food service business, we understand that you need to provide your valuable customers with a dining experience that is unique, pleasurable and will keep them coming back.

We also appreciate the downward pressure on businesses such as increased costs, wages and demand on small business owners and managers. As such, we have diligently designed solutions for you to maximise customer satisfaction, ease of distribution, storage, promotion as well as a ‘cost per serve’ that for the quality of the product, is unmatchable in the marketplace.

Our food service goal is to become a long-term and meaningful partner to your business, providing you with high-quality products & serving solutions that customers will come back for time and time again.

With all of our products in foodservice, we offer a minimum of 12 months shelf life to ensure that you can provide a broader range of teas to suit the growing consumer needs and trends.

If you would like to serve our beautiful range of organic herbal teas, please complete the application form and we'll get back to you as soon as possible with information on our foodservice products, display options and pricing.