Frequently Asked Questions

Shipping Information (Australia)

IMPACT OF COVID

Please note due to COVID disruptions there are parcel delays across many networks. We are still dispatching daily and you will receive a tracking number which means your order has left our warehouse. Keep checking your tracking number, this remans the best way to track its progress. Unfortunately we have no control over the shipping of goods once they leave our warehouse. We appreciate your ongoing support and patience as we all try to do our best through this time to deliver your parcels as efficiently as possible.

Rest assured the carriers are doing everything they can to deliver your parcels as quickly as possible but please understand there may be some delays.

SHIPPING

All orders placed before 11:00 am AEDST time are sent the same day.

Purchases made on weekends and public holidays will be processed on the next business day.

Shipping notifications will be sent when the parcel has been dispatched.

We endeavour to process all other orders same day, however during busy sale periods processing may take a little longer. You will be notified of any shipping delay by email.

Orders are sent with Fastway Couriers or Australia Post depending on the serviceable area.

Shipping Times ( PLEASE ALLOW POSSIBLE DELAYS)

Australian East Coast Metro & City: 1-3 days.

Australian West Coast:  4-6 business days

Australian Regional: Up to 6 business days.

Please note: these are guides only.

Check how long delivery is to your address on the Australia Post calculator. Put TWEED HEADS SOUTH as the send from location  https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Delivery Charges

Orders OVER $60 receive FREE SHIPPING Australia only. Order total must equal $60 after discounts for shipping to be free

Australian shipping on orders under $60 is a flat rate of $8.50.

Express Post - currently unavailable due to shipping delays

Australia Post Express is the fastest option to receive your order and is available to Australian residents for $10.00 flat rate. This is not a guaranteed overnight service due to covid affected delays. All orders placed before 1pm will be shipped same day.

Authority to Leave

If you have not given authority to leave the parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office/ depot for collection.

Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.

Delivery Conditions

Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.

Please only contact us once you have made contact with the courier and they have unsuccessfully found your parcel. We will then contact the courier to investigate further.

Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.

Shipping Information (International)

INTERNATIONAL SHIPPING

DUE TO LENGTHY INTERNATIONAL DELAYS WE ARE CURRENTLY NOT SHIPPING INTERNATIONALLY

All international orders are sent via DHL E-COMMERCE and can be tracked using this link.

If you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office for collection.

You will need photo identification to pick up your parcel.

International Shipping Delivery Times

USA: approximately 7-10 business days

NEW ZELAND approximately 7-10 business days

Rest of the World: approximately 7-12 business days

International Shipping Costs

USA/Canada - $12.50
UK/Ireland - $12.50
China - $12.50
Asia - $12.50
Rest of the World - $15.00

Glass Infuser Bottle Warranty

We offer a 6 month manufacturing warranty on our Glass Infuser Bottle

Claiming under warranty

If you need to organise a return or refund on your bottle, you’ll need email your issue with images to our customer service team at [email protected] within 14 days of your bottle arriving.

What is covered

• Material Issues
• Workmanship Issue
• Defective Products

What is not covered

• Normal Wear & Tear
• Accidental Damage (eg: a dropped product)
• Product Misuse & Improper Care
• Cleaning Related issues

Invoices & Receipts

No invoices or receipts are sent with your delivery.  They are emailed to you.  However, if you misplace your invoice, you can view past orders within your My Account.

Returns

Clean Tea does not accept returns or refunds for change of mind.

If there is a proven manufacturer’s fault with the product, please contact us within 7 days of receiving product for a replacement.

Gifts

If the order is for a gift, you can add a comment or message in the comments section on the checkout page.

Currency, Taxes & Duty

Please note that all payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST where applicable. Tea is GST free.

International customers are responsible for any local taxes and duties. We do not accept returns due to the recipient being charged customs fees or duties.

We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.

Changes To Your Order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try.

If you have made an error in your order or delivery address please email [email protected] with the correction as soon as possible.

We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.

Customer Service

For all online customer service and order enquiries, either email us at [email protected] or call us on +61 2 6680 7346 between 9 am to 2:30 pm Monday to Friday (AEST).

Afterpay

We accept Afterpay on orders over $19.90.

 

How To Brew Tea

How to brew the perfect cup of tea every time, whether its from a tea pot, single cup infuser or a glass infuser bottle on the go … we have got you covered.

TEA POT

Tea pots are a great way to brew the perfect cup of tea. The loose tea leaves have more room for expansion and circulation than any enclosed infuser, allowing the tea leaves to expand and circulate for a full-bodied infused tea.

INSTRUCTIONS:
Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Pour a little of the hot water into your teapot and swirl to warm it up – this keeps the teapot at the optimum temperature for the tea. Empty the pot.

Step 3

Add your tea leaves – one teaspoon per cup is the rule of thumb. Pour the boiled water onto the tea.

Step 4

Allow to steep for three to five minutes. Stir, and if your teapot doesn’t have a built-in strainer, use one to pour into your teacup.

TEA INFUSERS

The perfect tea accessory that you can take anywhere and brew the perfect cup of your favourite tea.

INSTRUCTIONS:
Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Fill the bottom half of the infuser with your tea leaves, then connect back together ensuring it is fastened properly.

Step 3

Place infuser filled with your tea leaves into your cup. Pour the boiled water onto your cup.

Step 4

Allow to infuse for three to five minutes. Remove the infuser from the cup and enjoy!

*Please note, some tea infusers have holes that are too big allowing the tea leaves to escape from the infuser. The leaves themselves are harmless, however if you are not wanting floating tea leaves, ensure your infuser has smaller holes.

GLASS INFUSER BOTTLES

The must have tea ware accessory! Make up your tea and take with you on the go – perfect for hot to cold teas.

INSTRUCTIONS:
Step 1

Fill your kettle with fresh cold water and bring to the boil.

Step 2

Take the lid off your glass infuser bottle and remove the stainless infuser. Open the infuser and spoon in your favourite tea. Screw the infuser lid back on ensuring the lid has been fastened securely.

Step 3

Click the infuser back in the glass bottle and carefully pour the the boiled water into the bottle allowing the water to filter through the infuser.

Step 4

Once the glass infuser bottle is full, you can replace the top on your bottle and take with you on the go and enjoy OR if you are wanting to make a ice tea, simply put your bottle with the infused tea into the fridge and allow to chill.

Happy Brewing!

Instructions on how to brew loose leaf teas is detailed in our brewing instructions article.

Pregnancy & Breastfeeding

Pregnancy Safe Products

• Balance
• Chai Rooibos
• Cinnamon Apple
• Earl Grey ( in moderation)
• English Breakfast ( in moderation)
• Green Tea with Jasmine ( in moderation)
• Lullaby
• Masala Chai

Frequently Asked Questions:

Some teas contain caffeine, which needs to be kept under 200mg a day during pregnancy. As a guide, expect a cup of white tea to contain around 15mg per cup, Green Tea 20mg per cup and Black Tea 45mg per cup.

For women who love their Chai Teas, Rooibos Chai is perfect, as it is caffeine free and has no Star Anise. Star Anise is considered safe in small amounts in tea. In pregnancy you would avoid the essential oil of Star Anise or a concentrate.

Masala Chai have some caffeine and a little Star Anise in them, but as a portion of food in small amounts, Star Anise is considered safe.

Cinnamon Apple:  cinnamon in pregnancy has many benefits as a food.  Just avoid cinnamon oil or concentrated cinnamon supplements.

Balance: contains some spearmint and peppermint. Peppermint is very helpful in pregnancy, while spearmint can be used in moderation in pregnancy, and a cup or 2 a day may help morning sickness. Our Tea for Two blend contains spearmint and may be considered safe in pregnancy when taken in moderate amounts eg. 1-3 cups a day.

Lavender is best avoided during pregnancy in medicinal quantities. It is generally considered safe in a tea form, but may possibly be unsafe, so we don’t recommend it in pregnancy.

Lemongrass is also best avoided in pregnancy due to its ability (in high doses) to initiate menstrual flow. It is excellent in breastfeeding though.

Hibiscus is not recommended in pregnancy.

You can also search for our Pregnancy Safe Teas from within the shop. 

---

Breastfeeding Safe Products

• Balance
• Berry-licious Ice Tea
• Byron Bliss
• Chai Rooibos
• Cinnamon Apple
• Dream Tea
• Earl Grey ( in moderation)
• English Breakfast ( in moderation)
• Green Tea with Jasmine ( in moderation)
• Hibiscus Tea
• Immunity Boost
• Lullaby
• Strawberry Sunrise
• Tutti Fruity

Frequency Asked Questions

Peppermint and Spearmint need to be avoided during breastfeeding in excessive amounts as they can limit milk supply in some women. Small amounts are okay.

Some teas contain caffeine, which should be kept to under 300mg a day during breastfeeding or less if you know your baby is sensitive to the caffeine you drink. As a guide, white tea contains 15mg of caffeine per cup, green tea 20mg per cup and black tea 45mg per cup.  Cacao has some caffeine in it, so keep this in mind for your overall caffeine intake each day.

Lavender is considered as safe as a flavouring in tea during breastfeeding.

Lemongrass, while not recommended in pregnancy, is beneficial in breastfeeding in aiding milk production.

It is best to avoid spicy and strong flavoured teas like chai (Masala Chai) as they can affect the "taste" of your breastmilk.

Avoid Glow, Femme Fatale, Metabolism Tea, Clean Tea, Detox Tea, Mens Health Tea

You can also search for our Breastfeeding Safe Teas from within the shop.

Vegan Friendly

All our Teas are Vegan.  They do not contain any animal products, nor do they contain any animal bi-products.

Nut Allergies

None of our Tea range contains any traces of nuts.  They are also crafted in a kitchen that does not process nuts.

Organic Certification & Sustainability

Organic Certified Products

Clean Tea uses only certified organic herbs and fruits from Australia Organic Certified supplier 274P. We use a mixture of local and imported goods, carefully hand blended in an organic environment in our factory in Tweed Heads.

We try to source as many Australian grown ingredients as possible but not all the rare herbs we use are grown in Australia so some are sourced from country of origin.

No herbs used in our teas are sprayed with sulphites.

Sustainability

Clean Tea continues to make practises to reduce their environmental footprint and impact where possible. We recently changed all shipping to recyclable cardboard boxes in an effort to reduce single use plastic mailer satchels.

Our foremost importance for packaging is the safety and quality of our product for our customer. At present plastic stand up pouches at the safest way to store our product with minimal impact on landfill.   Biodegradable packaging would only result in short term shelf life of our product. We continue to research recyclable plastic stand up pouches but many councils in Australia don't have the facilities or infrastructure to recycle them yet. We work with local council and government initiatives to reduce our waste creating in our manufacturing processes.

Health Information

Tea is Food, not medicine

The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource.

Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health and healthy function. They form part of our “food” and have been celebrated as such for centuries.

Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet.

Herbal medicine, which concentrates the active ingredients of the herb or plant into a herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist.

The Therapeutic Goods Administration clearly states that: “Generally a product that is swallowed will be either one form of a therapeutic good (a medicine) or a food.

Often, claims made about a product or the appearance of the product may suggest that it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.”

Therefore, all teas made by Clean Tea are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA.

Allergic Reactions/ Drug Interactions

ALLERGIC REACTIONS – It is the consumers responsibility to check the ingredients for allergies before purchasing or consuming our teas . Clean Tea cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact our customer service via email [email protected] if you have any doubt about an ingredient or require further information on any product before purchase.

Should you have an allergic reaction we suggest you cease drinking the tea immediately and contact your doctor for further clarification on the allergy . No refunds will be issues for allergic reactions.

DRUG INTERACTIONS- It is the consumers responsibility to check the ingredients are safe to drink with their prescribed drugs or prescription medicine. Please consult your doctor for advice.

 

 

 

 

Food Service Enquiries

Clean Tea is served in cafes and restaurants around Australia.

As a food service business, we understand that you need to provide your valuable customers with a dining experience that is unique, pleasurable and will keep them coming back.

We also appreciate the downward pressure on businesses such as increased costs, wages and demand on small business owners and managers. As such, we have diligently designed solutions for you to maximise customer satisfaction, ease of distribution, storage, promotion as well as a ‘cost per serve’ that for the quality of the product, is unmatchable in the marketplace.

Our food service goal is to become a long-term and meaningful partner to your business, providing you with high-quality products & serving solutions that customers will come back for time and time again.

With all of our products in foodservice, we offer a minimum of 12 months shelf life to ensure that you can provide a broader range of teas to suit the growing consumer needs and trends.

If you would like to serve our beautiful range of organic herbal teas, please complete the application form and we'll get back to you as soon as possible with information on our foodservice products, display options and pricing.