Frequently Asked Questions

Orders

Afterpay

We accept Afterpay on orders over $19.90.

Customer Service

For all online customer service and order enquiries, either email us at [email protected] or call us on 02 66807346 between 9 am to 2:30 pm Monday to Friday (AEST).

Changes To Your Order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try.

If you have made an error in your order or delivery address please email [email protected] with the correction as soon as possible.

We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.

Currency, Taxes & Duty

Please note that all payments made on this site are in Australian Dollars.

For orders being shipped within Australia, prices are inclusive of GST where applicable. Tea is GST free.

International customers are responsible for any local taxes and duties. We do not accept returns due to the recipient being charged customs fees or duties.

We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.

Gifts

If the order is for a gift, you can add a comment or message in the comments section on the checkout page.

Shipping Information

Delivery Times

All orders placed before 11:00 am Byron time are sent same day. Express orders are placed the same day before 1 pm.

Purchases made on weekends and public holidays will be processed on the next business day.

Shipping notifications will be sent when the parcel has been dispatched.

We endeavour to process all other orders same day, however during busy sale periods processing may take a little longer. You will be notified of any shipping delay by email.

Orders are sent with Fastway Couriers or Australia Post depending on the serviceable area.

Metro and City areas 1-3 days. Regional areas up to 6 business days. These are guides only.

Christmas Delivery Cut Offs

METRO AREAS - Tuesday 18th December

REGIONAL AREAS- SERVICE BY AUSTRALIA POST -- Monday 17th December

We suggest you use the Australia Post calculator

h ttps://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

EXPRESS POST - TUESDAY 18th December

We cannot guarantee delivery, these are guides only, due to larger volumes being processed by couriers this Christmas we recommend ordering as early as possible.

CHRISTMAS CLOSING DATES

The staff at Clean Tea are taking a much needed holiday from Saturday 22nd December 2018 - Wednesday 2nd January 2019

All orders during this time will be shipped on our return

Delivery Charges

Orders OVER $50 receive FREE SHIPPING Australia wide. Order total must equal $50 after discounts for shipping to be free

Australian shipping on orders under $50 is a flat rate of $8.50.

International shipping prices:

NZ - $10.86
China - $14.04
Asia - $14.70
USA/Canada - $16.14
UK/Ireland - $20.88
Europe - $21.90

Authority to Leave

If you have not given authority to leave parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office/ depot for collection.

Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.

International Shipping

All international orders are sent via International E-Parcel.

Standard International delivery takes 7-14 business days from the time of shipment, depending on your location.

If you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office for collection.

You will need photo identification to pick up your parcel.

Local Stockists

Links & or Addresses of the Clean Tea stockists are listed on our Local Stockists page

Returns

Clean Tea does not accept returns or refunds for change of mind.

If there is a proven manufacturer’s fault with the product, please contact us within 7 days of receiving product for a replacement.

Invoices & Receipts

No invoices or receipts are sent with your delivery. They are emailed to you. However, if you misplace your invoice, you can view past orders within your My Account.

Glass Infuser Bottle Warranty

We offer a 12-month manufacturing warranty on our Glass Infuser Bottle

Claiming under warranty

If you need to organise a return or refund on your bottle, you’ll need email your issue with images to our customer service team at [email protected] within 14 days of your bottle arriving.

What is covered

Material Issues
Workmanship Issue
Defective Products

What is not covered

Normal Wear & Tear
Accidental Damage (eg: a dropped product)
Product Misuse & Improper Care
Cleaning Related issues

Tea Tips

Nut Allergies

None of our Tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts.

Vegan Friendly

All our Teas are Vegan. They do not contain any animal products, nor do they contain any animal bi-products.

Pregnancy & Breastfeeding

Pregnancy Safe Products

Acai Berry Powder
Acai Super Bowl
Balance
Chai Rooibos
Ceylon Black
Calming Chamomile
Choc Beet
Choc Chai
Choc Cherry
Choc Chilli
Choc Coco-Loco
Cinnamon Apple
Earl Grey ( in moderation)
English Breakfast ( in moderation)
Green Tea ( in moderation)
Green Tea with Jasmine ( in moderation)

Lullaby

Masala Chai
Morning Matcha ( in moderation)
Sanctuary

Sunshine Smoothie
Tea for Two
White Tea

Frequently Asked Questions:

Some teas contain caffeine, which needs to be kept under 200 mgs a day during pregnancy. White tea contains 15 mgs per cup, Green Tea 20 mgs per cup and Black Tea contains 45 mgs per cup. Cacao also contains some caffeine. These teas and cacao also have significant health benefits through their polyphenols and antioxidants so can be part of a healthy pregnancy diet, as long as you are aware of your caffeine intake.

For women who love their Chai Teas, Rooibus Chai is perfect, caffeine free and has no Star Anise. Star Anise is considered safe in small amounts in tea. In pregnancy you would avoid the essential oil of Star Anise or a concentrate.

Choc Chai, Green Chai and Masala Chai have some caffeine and a little Star Anise in them, but as a food in small amounts, Star Anise is considered safe.

Cinnamon Apple: cinnamon in pregnancy has many benefits as a food. Just avoid cinnamon oil or concentrated cinnamon supplements.

Balance: contains some Spearmint and Peppermint. Peppermint is very helpful in pregnancy. Spearmint can be used in moderation in pregnancy. A cup or 2 a day may help morning sickness.

Lavender is best avoided during pregnancy in medicinal quantities. It is generally considered safe in a tea form, but may possibly be unsafe, so we don’t recommend it in pregnancy.

Lemongrass is best avoided in pregnancy due to its ability (in high doses) to initiate menstrual flow. It is excellent in breastfeeding though.

Hibiscus is not recommended in pregnancy

Tea for Two contains spearmint, which is considered safe and useful in pregnancy when taken in moderate amounts eg. 1-3 cups a day of Tea for Two

Breastfeeding Safe Products

Acai Berry Powder
Acai Super Bowl
Balance
Berry-licious Ice Tea
Byron Bliss
Calming Chamomile

Chai Rooibos
Choc Beet
Choc Cherry
Choc Coco-Loco
Cinnamon Apple

Dream Tea
Earl Grey ( in moderation)
English Breakfast ( in moderation)
Green Tea ( in moderation)
Green Tea with Jasmine ( in moderation)
Hibiscus Ice Tea
Hibiscus Splice Ice Tea
Immunity Boost
Love is Brewing

Lullaby
Mother's Love

Strawberry Sunrise

Tea for Two
Tutti Fruity

Frequency Asked Questions

Peppermint and Spearmint need to be avoided during breastfeeding in excessive amounts as they can limit milk supply in some women. Small amounts are okay.

Some teas contain caffeine, which should be kept to under 300mg a day during breast feeding or less if you know your baby is sensitive to the caffeine you drink. White Tea contains 15mgs of caffeine per cup, Green Tea 20 mgs per cup, Black tea 45 mgs per cup. Cacao has some caffeine in it, so keep this in mind for your overall caffeine intake each day.

Lavender is considered safe as a flavouring in tea during breastfeeding.

Lemongrass, while not recommended in pregnancy, is beneficial in breast feeding in aiding milk production.

Holy Basil or Tulsi (in Sanctuary) is not recommended when breastfeeding and as there are no studies done for breast feeding.

Best to avoid spicy and strong flavoured teas like chais (Masala Chai, Choc Chai, Green Chai and Sunshine Smoothie as they can affect the "taste" of your breastmilk.

Avoid Glow, Femme Fatale, Green Smoothie Tea, Insanitea, Clean Tea, Detox Tea, Mens Health Tea

You can also search for our Pregnancy and Breastfeeding Safe Teas from within the shop.

How To Brew Tea

Instructions on how to brew loose leaf teas is detailed in our brewing instructions article.

Business

Wholesale Enquiries

Clean Tea is currently stocked in restaurants, coffee shops, health retreats, beauty therapy salons, hairdressers, naturopaths and chemists Australia wide.

Loose leaf bulk order available for food service, cafes and restaurants.

Please contact our office for our wholesale menu, pricing and availability or samples.

TGA Information

The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource.

Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health and healthy function. They form part of our “food” and have been celebrated as such for centuries.

Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet.

Herbal medicine, which concentrates the active ingredients of the herb or plant into a herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist.

The Therapeutic Goods Administration clearly states that: “Generally a product that is swallowed will be either one form of a therapeutic good (a medicine) or a food.

Often, claims made about a product or the appearance of the product may suggest that it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.”

Therefore, all teas made by Clean Tea are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA.

Organic Certfication

Clean Tea uses only certified organic herbs and fruits from Australia Organic Certified supplier 274P. We use a mixture of local and imported goods, carefully hand blended in an organic environment in our factory in Byron Bay.